Privacy Policy

Welcome to SpinPin UK (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, store, process, and share your personal information when you access or use our online casino services at spinnpin.uk. By using our services, you consent to the practices described below. If you do not agree with this policy, please do not use our website or services.

1. Data Controller

SpinPin UK, registered and operating under the laws of the United Kingdom, is the data controller responsible for your personal data. For any privacy-related queries or to exercise your data rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data necessary to provide, improve, and secure our services, including but not limited to:

Full name
Email address
IP address
Telephone number
Postal and residential address
Date of birth and gender
Device and browser information
Usage data such as login times, betting activity, and session duration
Account and profile preferences
Financial transaction details including deposits and withdrawals
Customer support communications
Special category data you voluntarily provide (e.g., ethnicity, health information)
Identity documents for verification to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
Data from third-party sources to assist with fraud prevention and responsible gambling

3. Purposes for Processing Your Data

Your personal data is processed for the following purposes:

Creating and managing your SpinPin account
Verifying your identity and age to ensure compliance with UK gambling laws
Processing deposits, withdrawals, and payments securely
Fulfilling our legal obligations, including AML, safer gambling, and taxation
Sending essential service notifications and account updates
Running promotions, bonuses, competitions, and loyalty programmes
Personalising your experience, content, and offers, subject to your consent
Improving our website, products, and services through analytics and testing
Detecting, preventing, and investigating fraud, security threats, and other unlawful activities
Complying with requests from regulatory and law enforcement authorities

4. Legal Bases for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

Your explicit consent where required (e.g., marketing communications)
Performance of a contract with you (e.g., providing gambling services)
Compliance with legal obligations (e.g., AML and regulatory requirements)
Our legitimate interests, balanced against your rights and freedoms (e.g., fraud prevention, service improvement)

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above and to comply with applicable laws. Typically, this means your data will be kept for up to five years following account closure or inactivity. Certain records, such as those related to self-exclusion, ongoing disputes, or regulatory requirements, may be retained for a longer period.

6. Marketing Communications

With your prior consent, we may send you promotional emails, SMS, push notifications, or other marketing messages about our services or selected third-party offers. You can withdraw or modify your marketing preferences at any time via your account settings or by using the unsubscribe link in our communications.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience and analyse site usage. These include:

Essential cookies necessary for website functionality and security
Preference cookies to remember your language, currency, and other settings
Analytics cookies to monitor and improve site performance
Advertising cookies to deliver personalised ads based on your interests

You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect site usability.

8. Sharing Your Data

We may share your personal information with:

Third-party service providers such as payment processors, software vendors, and hosting partners
Regulatory bodies and law enforcement agencies as required by law
Fraud prevention, credit reference, and identity verification agencies
Our corporate group entities for internal administrative purposes
Other parties you have authorised us to share data with

Where data is transferred outside the UK or European Economic Area (EEA), we ensure adequate safeguards such as standard contractual clauses are in place to protect your information.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Privacy Rights

Under UK data protection laws, you have the following rights subject to certain conditions and limitations:

The right to be informed about how your data is used
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to request erasure of data where lawful
The right to restrict or object to certain processing activities
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to withdraw consent at any time without affecting prior lawful processing
The right to object to automated decision-making and profiling that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to process your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The latest version will always be available on this page and will take effect immediately upon posting. Continued use of our services after changes indicates your acceptance of the revised policy.

12. How to Raise a Concern

If you have any questions, concerns, or complaints regarding your personal data or our privacy practices, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.

13. Responsible Gambling

At SpinPin, we are committed to promoting responsible gambling. If you think you may have a gambling problem or want advice on safer gambling, please visit BeGambleAware.org for confidential support and resources.

Last updated: June 2024